Tickets

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Tickets – Prom Night Events – School Formals in Sydney

Our On-Line Ticketing System is state-of-the-art. Every formal has its own private ticket sales page. Every guest can select their preferred seating allocation from a floor plan, enter any special food requirements and see all the details of the formal at the time they securely purchase their tickets.

Your ticket fees also go towards one of several amazing charity programmes that run every year.

Panic girlOOPS! I made a mistake and I need to change something on my ticket!!!

No problem. These are the most common issues and whether we can do this or not…

  • I booked the name of my partner, who has now changed. YES!
  • I changed or misspelled my email address. YES!
  • I need to add or change my dietary needs. YES!
  • I want to move someone ELSE away to another table. NO!
  • I want to change my ticket name to my Nickname. NO!
  • I booked on the wrong table and need to move to a different table. YES! 

For these kinds of requests, it’s easier than you think. When you buy your tickets with Humanitix, you will get an email with links to log back in any time and make changes to your own booking as needed. 

When do I get my tickets?

It’s a 2-Step process…

1/ You buy the tickets online – immediately you receive a confirmation by email. This confirms your booking.

2/ Around 2 days before the event, you’ll receive a NEW email telling you that the tickets are ready for downloading & printing.

Why do we do this? Because the seating plans are quite complex and there are always a few changes during the planning stages, we hold off on the issuing of tickets until the plans are totally settled. Your actual ticket will contain lots of information, including your seating allocation.

Lost Tickets

“The dog ate them” – “They went through the wash” – “I lost my wallet” – “My Boyfriend had a bathroom emergency”

You wouldn’t believe the stories we hear about what happened to tickets.

The first thing to remember is DON’T PANIC! If you were issued a ticket in the first place, then your details are already in our system so you will have a seat at the formal no matter what.

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Of course the having your ticket in hand when you arrive at the door is by far the smartest option. If you don’t have your ticket on you, it can cause delays to you (and others) getting through the door so having the ticket is always the best option.

If there’s no way to have your ticket with you then just show up with photo ID and we’ll look you up in the system manually at the door.

In any case, we look forward to seeing you on the night.

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Refunds

missing-at-promBuying tickets to a formal is no different to a flight, movie or concert. Whether you’re in your seat or not, everything will go ahead wihout you. No airline, cinema or venue will refund you just because you’ve changed your mind and decided not to attend. It doesn’t work that way.

It’s clearly stated (several times) on out ticketing platform, throughout the purchasing process, that you must agree to the conditions, which include strictly “no refunds”. You can’t buy one of our tickets unless you tick the box agreeing to that.

We would of course prefer to see you on the night, however if you’ve made a choice not to come, there’s nothing more we can do to help you.

If you have really special circumstances, we do have an option for you to consider at the time you buy your tickets. See Below…

Ticket Cost Refund Assurance

TikcoverlogoThere are sometimes reasons beyond anyone’s control that prevent you from being able to attend the formal. In the case of individuals, there may be severe illness, accident or other related major emergency. In the case of events and venues, it could be that a venue suffers a catastrophe or the event is prevented from going ahead due to unforeseen technicalities.

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In such cases (subject to criteria) you may be able to obtain a full refund of your ticket purchase price. We offer an inexpensive ticket cost assurance through TikCover that enables all ticket purchasers to add optional cover to their ticket purchase. If anything prevents you from attending the formal, you may be able to claim a refund.

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What TikCover covers you for…

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General Catastrophe

A General Catastrophe is something that affects the whole community, city, state or even something global, such as a bushfire or a pandemic as we’ve recently encountered.

The way that such a General Catastrophe would be accepted as a reason to trigger a TikCover refund would be an incident grave enough as for State or Federal Government authorities to alter or enact legislation or law that would make it impossible or unlawful for the event to take place. A good example would be Covid-19 where some states placed a limitation on mass gatherings that would cause an event to be cancelled.

An event that goes ahead legally would therefore not trigger the ability for any ticket-holder to use General Catastrophe as a reason to apply for a ticket refund.

Venue Catastrophe

If something unforeseen happens to the venue. This can be damage, license or zoning changes or any other unfortunate situation that prevents the venue from being able to host the event.

Event Manager Catastrophe

If anything unforeseen (like the above) happens to the event manager preventing the event from going ahead.

Ticket Holder Catastrophe

If the ticket holder experiences a major health incident (severe injury, severe illness requiring emergency medical intervention / hospitalisation etc) preventing attendance at the event.

Having a cold or ordinary flu that makes you feel unwell, even with a regular GP Doctor’s certificate, does not constitute a “Catastrophe”.

Bereavement (immediate family member passing etc)

Other unforeseeable personal catastrophe (home fire/weather decimation etc.) within a week of the event date preventing attendance at the event.

In the above examples, documented evidence would need to be received to verify the incident.

What TikCover DOES NOT cover you for…

  • Refund requests submitted AFTER the commencement time of the event.
  • Changing your mind on a ticket purchase.
  • Your partner deciding not to come to an event with you.
  • A family event (or any other event) clashing with the same date.
  • Being forbidden to attend by a parent, guardian or government authority.
  • Illness or injury to someone other than a ticket holder.
  • Evacuation or cancellation due to terrorism threat, fire threat, criminal mischief threat, unruly or illegal behaviour at the event causing the event to be shut down or preventing it from proceeding.
  • Transport problems.
  • Wardrobe malfunctions.
  • Emotional breakdowns or arguments.
  • Motor vehicle accidents (unless they result in catastrophic injury requiring emergency medical intervention as described above).
  • Failure to remember that the event is on.
  • Failure to be organised early enough to attend.
  • Conflicting events scheduled on the same date.
  • Any other occurrence resulting in failure of attendance at the event deemed to be unacceptable by the Event Manager, Security staff or the Venue staff.

If your ticket is scanned in at the door, you are deemed to have attended.

Which TikCover product is right for you???

tikcoverlogo-STANDARD

STANDARD cover protects you for all ordinary eventualities (as mentioned above) but DOES NOT cover you for non-attendance due to COVID-19 situations (infection or close contact isolation scenarios).

tikcoverlogo-COVID-PLUS

COVID-PLUS cover protects you for non-attendance due ONLY to COVID-19 situations (infection or close contact isolation scenarios). It does NOT cover you for ordinary eventualities covered by STANDARD cover. Strict criteria apply to this cover.

tikcoverlogo-MULTI-PREMIUM

MULTI-PREMIUM cover protects you for all ordinary eventualities (as mentioned above) AND covers you for non-attendance due to COVID-19 situations (infection or close contact isolation scenarios). Essentially it’s STANDARD and COVID-PLUS combined into a super-cover.

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Tickets – Prom Night Events – School Formals in Sydney